Last updated: November 3, 2025
Welcome to Mallris (“Mallris,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website mallris.com and the Mallris mobile app (together, the “Services”). If you do not agree with this policy, please do not use the Services.
1. Information We Collect
- Account and Contact Info: name, email address, phone number, shipping/billing addresses.
- Order & Payment Info: items purchased, order history, transaction identifiers. We do not store full payment card numbers on our servers; payments are processed by third‑party processors such as PayPal and Stripe.
- Device & App Info: device model, operating system, app version, cookie identifiers, IP address, and diagnostic/crash data to improve performance.
- Support Communications: messages you send to our support emails or through the app.
- Optional Permissions: If enabled by you, the app may use the camera to scan barcodes or upload photos related to an order or repair. Images are used only for providing the requested service.
2. How We Use Information
- Provide, operate, and improve the Services and our products.
- Process orders, payments, deliveries, and returns.
- Detect, prevent, and address fraud or security issues.
- Provide customer support and respond to requests.
- Send service‑related messages (e.g., order updates). You can opt out of non‑essential marketing emails at any time.
- Comply with legal obligations.
3. Sharing of Information
We do not sell personal information. We share information only with:
- Service providers who perform services on our behalf (e.g., payment processing, shipping, analytics, cloud hosting). These providers are bound by contractual obligations to protect your information.
- Business transfers in connection with mergers or asset sales.
- Legal requirements where we must comply with applicable law, regulation, legal process, or government request.
4. Data Retention
We keep personal information only as long as necessary to provide the Services and fulfill the purposes described here (for example, tax and accounting records for orders). When no longer needed, we delete or anonymize the data.
5. Your Choices & Rights
- You may access, correct, or delete certain account information by contacting us.
- You may opt out of marketing emails by using the “unsubscribe” link in those emails.
- You may request deletion of your Mallris account and associated data, subject to legal retention requirements.
6. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us to request deletion.
7. Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit (HTTPS). No method of transmission or storage is completely secure.
8. International Users
Your information may be processed in the United States and other countries where our service providers operate. Those locations may have data protection laws different from the laws of your country.
9. Third‑Party Services
Our Services may contain links to third‑party sites or use third‑party SDKs (e.g., PayPal, Stripe, Google). Their privacy practices are governed by their own policies.
10. Contact Us
If you have questions or requests about this policy, you can contact us at:
- Email: support@mallris.com / service@mallris.com
- Website: https://mallris.com
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the new policy on this page with an updated “Last updated” date. If the changes are material, we will provide additional notice.
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